How do I detect the meter reading?

NATURAL GAS
Detect only the black digits to the left of the comma. We advise against communicating the figures highlighted in red to avoid input errors.
ELECTRIC ENERGY
Press the button on the electric meter until the items A1, A2, A3 (active energy) are highlighted. Some meters also measure the reactive energy, in which case the entries R1, R2, R3 are also detected.

When does UNION read my consumption?

NATURAL GAS
The meter is read by distributors who have to make an attempt to read:
• at least once a year with a maximum interval of 13 months and a minimum of 6 months between two consecutive attempts, for customers with consumption up to 500 Smc / year;
• at least 2 times a year, with a maximum interval of 7 months and a minimum of 3 months between two consecutive attempts for customers with consumption above 500 Smc / year and up to 5,000 Smc / year;
• at least once a month with a minimum interval of 25 and a maximum of 35 days between two consecutive attempts for customers with consumption above 5,000 Smc / year, except for months with historical consumption 90% lower than the average monthly ones.
In the case of new supply activations to customers who consume less than 5,000 standard cubic meters / year, the first reading attempt must be made within 6 months from the day the service is activated.
This is an attempt and not a reading that is certainly carried out, because if the meter is inside individual homes, there is not always someone at home when the reader arrives.
In this case the distributor must inform the customer of the unsuccessful attempt and of the possible possibility of self-reading, releasing a paper information note.
ELECTRIC ENERGY
The meter is read by distributors.
In the case of a traditional or electronic counter not yet activated for consumption monitoring by time bands, the vending machine must attempt to read at least once a year for customers with available power not exceeding 16.5 kW (in practice, all or almost domestic customers); at least once a month for customers with available power of more than 16.5 kW.
This is an attempt, and not a reading certainly carried out, because if the meter is inside individual homes, there is not always someone at home when the reader arrives. The distributor must be able to prove that he actually sent the reader to read the meter.
In the case of an electronic counter already activated to record consumption by time bands:
• In the enhanced protection service and for meters with available power not exceeding 16.5 kW, from 1 January 2013 the reading should be made at least once a month.
• In the free market, the reading of this type of meter must take place monthly, in particular on the last day of each month.

What do I do if the meter reading is different from the invoiced reading?

If you believe the amount requested for your supply is incorrect due to an incorrect allocation of the meter reading, you can contact our customer service toll-free at 800.210.760 (from a landline) or the numbers 081.8369571 – 06.452219623 (from a mobile network), a our operator will check the meter reading online with you and explain the procedure that will be carried out.

How can I find the UGM point closest to me?

You can find our points in the “Our Points” area.

How can I become a UNION Customer?

If you live in one of the municipalities provided by UNION you can contact our customer service toll-free at 800.210.760 (from a landline) or the numbers 081.8369571 – 06.452219623 (from a mobile network), one of our operators will guide you in choosing the offer for you more convenient and will show you the procedure to follow.
Alternatively you can contact the qualified personnel at “I Nostri Point”.

What do I need to become a UNION customer?

To become our customer you need:
1. Connection to the gas / electricity network
2. The measurement group installed
3. The contract
Check the presence in your home of the existence of the gas / electric point built then go to one of the “Our Points”.
If the gas point does not exist, contact our Customer Service at 800.210.760 (from a landline) or at 081.8369571 – 06.452216923 (from a mobile network) and request an inspection to verify the possibility of installing the metering unit (meter ).

How can I request a connection to the natural gas / electricity network?

To request the connection to the gas / electricity network and obtain an inspection appointment by a technician of the Distribution Company in order to verify the feasibility of the work, follow these steps:
1. Download and print the System Request for Quote or Modification form in the “Forms” section
2. Complete the form (in STAMPATELLO) in all its fields
3. Sign the form in the appropriate section
4. Proceed to send by fax to the number 081 5012544, by e-mail to the address: servizioclienti@uniongaseluce.it or deliver it to one of the “Our Points”
5. Wait for our reply, which will be made by telephone or e-mail
costs:
The request for quote is subject to an inspection by the local distribution technicians.
This intervention does not include costs and is not binding, a valid estimate will be formulated 90 days (ninety days) of variable amount depending on the work to be carried out.

How can I request the transfer of the active contract with UNION?

If you need to request the simultaneous transfer of an active user with UGM (change of holder):
1. Download and print the “Contemporary Voltura” form in the “Forms” section
1. Complete the form (in STAMPATELLO) in all its fields
2. Sign the form in the appropriate section
3. Go together with the new owner (who will have to sign a new supply contract) at one of our points identified as the central office in the “Our Points” section and remember to bring the form with you.
costs:
At the expense of the incoming € 60.00 for the transfer of Gas, € 35.00 for the transfer of Light.

How can I request the transfer / takeover of the contract in case of default of the previous holder?

If you need to request the simultaneous transfer or the substitution of a user and there is a previous default:
1. Download and print the “Non-payment defaults declaration” form in the “Forms” section
2. Complete the form (in STAMPATELLO) in all its fields
3. Sign the form in the appropriate section
4. Go to one of our points identified as CENTER in the “Our Points” section and remember to bring the form with you.
Attention: Both in case of takeover and in that of transfer, you are not required to pay the bills set back by the previous user. Therefore, UNION can demand payment of bills only from the old user responsible for the debt.

What should I do if I already have an active supply and wish to switch to UNION?

If you already use gas or electricity for your home, you can join the Dual offer of UNION.
1. Contact our customer service toll-free at 800.210.760 (from a landline) or the numbers 081.8369571 – 06.452219623 (from a mobile network), one of our operators will guide you in choosing the offer most convenient to you and will explain the procedure to follow .
2. You can contact the qualified staff at “I Nostri Point”.

How can I request the deactivation of the user account?

To request the termination of the gas / electricity supply:
1. Download and print the “Deactivation on Customer request” form in the “Forms” section
2. Complete the form (in STAMPATELLO) in all its fields
3. Sign the form in the appropriate section
4. Proceed to send by fax to 081 5012544 or by e-mail to: servizioclienti@uniongaseluce.it
5. Wait for our confirmation which will take place by telephone or by e-mail
6. Wait for the visit of the technicians of the local distribution network in the time slot agreed by telephone with our operator.
costs:
The deactivation of the supply on customer request requires a variable cost depending on the local distributor and the price applied in its price list for the intervention.

How can I request the counter to be moved?

To request the displacement of the gas / electric meter and obtain the inspection appointment by a technician of the Distribution Company in order to verify the feasibility of the work, follow these steps:
1. Download and print the System Request for Quote or Modification form in the “Forms” section
2. Complete the form (in STAMPATELLO) in all its fields
3. Sign the form in the appropriate section
4. Proceed to send by fax to the number 081 5012544, by e-mail to the address: servizioclienti@uniongaseluce.it or deliver it to one of the “Our Points”
5. Wait for our reply, which will be made by telephone or e-mail
costs:
The request for quote is subject to an inspection by the local distribution technicians.
This intervention does not include costs and is not binding, a valid estimate will be formulated 90 days (ninety days) of variable amount depending on the work to be carried out.

Where can I find the PDR / POD (redelivery point)?

It is found in the bill. It is a code consisting of 14 characters. It serves to identify the point where the distributor redelivers the gas (PDR) or electricity (POD) for supply to the end customer.

How can I file a complaint?

You can file a complaint by writing to:
Union Gas Metano S.p.A.
Via Alfredo Nobel, 265
81031 Aversa (CE)
or by sending the claim form by fax to the following number 081.5012544, active 24 hours a day.

How often does UNION send invoices?

If you have a contract under conditions regulated by the Authority, the sending of bills has a different frequency depending on the customer’s annual consumption:
1. at least four-monthly for consumption up to 500 cubic meters standard / year. These customers must receive a balance bill at least every year
2. at least quarterly for consumption between 500 and 5,000 standard cubic meters / year. These customers must receive a balance bill at least every 6 months
3. at least monthly for consumption of over 5,000 standard cubic meters / year, with the exception of months in which consumption is 90% lower than the average monthly consumption. These customers must only receive bills calculated on actual consumption.

Frequency of reading and sending bills
Average annual consumption Annual readings * Annual bills
on account or in annual bills
of balance **
Up to 500 standard cubic meters 1 2 1
From 500 to 5,000 standard cubic meters 2 2 2
More than 5,000 cubic meters standarf 12 0 12 ***

Which items determine the invoice amount?

The items that make up the invoice amount are:
1. actual or presumed consumption, depending on whether it derives from a survey (reading) or an estimate
2. the supply rates that are divided into Sales Services, Network Services and Taxes.
For more information, consult the website of the Authority for Electricity and Gas and the Water Service.

How much time do I have to pay the bill?

If you have a contract subject to conditions regulated by the Authority, the bill must indicate the date of issue and the deadline for payment, which must be set at least 20 days after the issue date.
If the payment is made within the deadline indicated and in the manner authorized by the seller (post office, bank, cash desk, etc.), the customer is free from his obligations.
Any delays, on the part of those who received the bill, in the communication of the payment made to the operator, cannot be attributed to the customer.
If you have a contract in the free market the payment terms of the bill are indicated in the supply contract.

What happens if the invoice is not paid?

If the customer does not pay within the deadline indicated in the bill, the seller must send him a registered letter (the return notice is not required) specifying the payment deadline.
The deadline cannot be:
Less than 20 days from the issuance of the registered letter by the seller.
Less than 15 days from sending the registered letter by the seller.
The registered letter must also indicate:
1. the ways in which the customer must communicate the payment (telephone, fax, etc.)
2. the deadline after which, if the customer continues not to pay, the seller will send the request for suspension of the supply to the distributor
3. the cost of any operations to suspend and reactivate the supply.
In the event that payment is not made, the seller will not be able to request the distributor to suspend the supply before 3 working days, starting from the last day for payment indicated in the notice of default.
References:
• Act 67/2013 / R / com
• Resolution no. 229/01. Article 9 and 12.2

What should I do if I lose the bill?

You can subscribe to the Web Client Area or log in if you have already registered. You will find the latest invoices in the special section with the possibility of downloading the document in pdf format with the related payment slip attached.
Alternatively you can:
1. contact our customer service toll-free at 800.210.760 (from a landline) or the numbers 081.8369571 – 06.452219623 (from a mobile network), one of our operators will send the invoice by e-mail or fax.
2. contact the qualified personnel at “I Nostri Point”.

How can I update the address for invoice delivery?

To request a change to the address where documents and invoices are to be sent:
1. Download and print the form called “Domiciliation of documents” in the “Form” section
2. Complete the form (in STAMPATELLO) in all its fields
3. Sign the form in the appropriate section
4. Proceed to send by fax to 081 5012544 or by e-mail to: servizioclienti@uniongaseluce.it
5. Wait for our variation confirmation which will take place by telephone or e-mail
We remind you that alternatively you can contact the qualified staff at “I Nostri Point”.

Can I receive an invoice by e-mail?

Absolutely yes, it is the method that we advise our customers to use for receiving correspondence because it is ecological and immediate.
You can activate the receipt of invoices via e-mail through the Customer Area.
Alternatively you can:
1. contact our customer service toll-free at 800.210.760 (from a landline) or the numbers 081.8369571 – 06.452219623 (from a mobile network), one of our operators will send the invoice by e-mail or fax.
2. contact the qualified personnel at “I Nostri Point”.

Can I request the payment in installments?

Customers with contracts subject to conditions regulated by the Authority may request to pay the bill in installments:
1. if the periodicity of the bills is not monthly, the installment may be requested when the balance bill is more than double the highest billed in the bills in the estimate, received after the previous balance bill.
The case in which the difference between invoicing charged in the balance bill and charges invoiced in the bills estimated or on account is caused only by the seasonal variation (summer / winter) of the consumer’s consumptions.
If, for example, after the previous balance payment bill has received two bills in advance of € 28 and € 30, the customer can request the installment payment in the event that the subsequent balance bill goes over € 60.
However, if the increase in the bill is due to the entry into operation of the heating, and therefore to an increase in winter consumption, the seller is not obliged to grant the installment payment.
2. if due to a malfunction of the meter the payment of consumption not registered by the meter itself is requested.
3. if the customer with an accessible meter has been asked for a balance due to one or more missed readings.
In contracts concluded in the free market, it is not required that a clause regulating the installment is compulsory.
If one of the conditions laid down for obtaining payment in installments occurs, the possibility of obtaining payment by installments and the procedures for requesting it must be indicated in the bill.
References:
• Resolution ARG / com 202/09. Article 8
• Resolution no. 229/01. Article 10

Who is entitled to benefits for financial or physical hardship?

What is the bonus on the gas / electricity bill?
It is a tool introduced by the Government and made operational by the Energy Authority with the collaboration of the Municipalities, to guarantee families in conditions of economic hardship and for large families a saving on the cost of gas and / or electricity . With regard to the electric bonus, it is also provided for cases of physical discomfort, that is for the cases in which a serious illness forces the use of electromedical equipment indispensable for maintaining life.
Who is entitled to the electric bonus?
All domestic customers with an electricity supply contract can access the bonus, for residential purposes only, with power up to 3 kW for a number of family members with the same residence up to 4, or up to 4.5 Kw , for a number of family members with the same residence of more than 4, and:
belonging to a family unit with an ISEE indicator not exceeding € 7500;
belonging to a family unit with more than 3 dependent children and ISEE not exceeding € 20,000
where there is a serious patient who has to use electromedical machines for life maintenance. in this case without restrictions of residence or committed power.
How much is the electric bonus worth?
In the case of families in conditions of economic hardship and for large families, the bonus allows savings of around 20% of the estimated annual expenditure (net of taxes) for a typical family. The value is differentiated according to the number of family members.
for the year 2014 is:
72 euros for a family of 1 or 2 people
92 euros for 3 or 4 people
156 euros for more than 4 people
for subjects in serious health conditions, the bonus value from 2013 has been modified and differentiated based on the number of life-saving medical-therapeutic devices used and the daily time of their use.
How to apply for the electric bonus?
To request the bonus it is necessary to fill in the appropriate forms and deliver it to your Municipality of residence or to another institution designated by the Municipality (for example, the CAF tax assistance centers). The forms can be downloaded from the Authority’s website, available from the Municipalities, on the website of the Ministry for Economic Development (www.sviluppoeconomico.gov.it) and on the Anci website (www.bonusenergia.anci.it).
Who is entitled to the gas bonus?
The bonus can be requested by all domestic customers who use natural gas with a direct supply contract or with a condominium plant, if in the presence of an ISEE indicator:
not exceeding 7,500 euros,
not exceeding 20,000 euros for large families (with more than 3 dependent children).
How much is the gas bonus worth?
The bonus is determined each year by the Authority to allow a saving of about 15% on the estimated average annual expenditure for the supply of natural gas (net of taxes). The value of the bonus will be differentiated:
by type of gas use (cooking and hot water only; or cooking food, hot water and heating together);
for number of people residing in the same house;
for climatic zone of residence (in order to take into account the specific heating needs of the different locations);
For example, for the year 2014, the bonus can vary for families with less than four members from a minimum of 35 euros to a maximum of 220 euros, while for families with more than 4 members from a minimum of 56 euros to a maximum of 318 euros.
How to apply for the gas bonus?
To apply, fill in the appropriate forms and deliver them to your Municipality of residence or to another institution designated by the same Municipality (for example, the CAF Tax Assistance Centers). The forms can be found both at the Municipalities and on the Internet sites of the Energy Authority and on the Anci site (www.bonusenergia.anci.it).

What to do if I do not receive the invoice or is delivered late?

You can subscribe to the Web Client Area or log in if you have already registered. You will find the latest invoices in the special section with the possibility of downloading the document in pdf format with the related payment slip attached.
Also in the Web Client Area it is possible to verify the correctness of the data indicated for the domiciliation of the documents. If you find that the address is entered incorrectly, we invite you to contact our Customer Service as shown below.
Alternatively you can:
1. contact our customer service toll-free at 800.210.760 (from a landline) or the numbers 081.8369571 – 06.452219623 (from a mobile network), one of our operators will send you the invoice by e-mail or fax.
2. contact the qualified personnel at “I Nostri Point”.

How can I report a late invoice payment?

You can send the receipt certifying the payment made to the e-mail address servizioclienti@uniongaseluce.it or to the fax number 081.5012544.
Alternatively you can contact the qualified personnel at “I Nostri Point”.

What are the payment methods of UNION?

With debit to the bank account
By requesting a charge on your bank account, you can forget about the expiry of the bill.
In fact, the bank will charge the amount of the bill to be paid automatically on the day of expiry.
At the time of stipulation by contract you can activate this payment method, otherwise you can always download the “Sepa Direct Debit Mandate” form that you find in the Forms section (click here)
You can still check your bill when it arrives and you can check the payment from your bank account statement.
You can check the status of your bills at any time by periodically consulting your UNION Reserved Area accessible from our website www.uniongaseluce.it/login

In addition, you can request the receipt of the invoice by e-mail by activating the “Activate invoice via e-mail” item in the “Contract Management” panel of your UGM Reserved Area.
If you are already registered, access our on-line services from the box at the top right of the site by clicking on “enter customer area>”
If you are not yet registered, click here.

With debit on the postal current account
If you are the owner of a postal current account you can request payment via postal C / C.
We will take care of sending you the invoice with the precompiled postal slip attached.
In addition, you can request the receipt of the invoice by e-mail by activating the “Activate invoice via e-mail” item in the “Contract Management” panel of your UGM Reserved Area.
If you are already registered, access our on-line services from the box at the top right of the site by clicking on “enter customer area>”
If you are not yet registered, click here.

How can I find the UNION point closest to me?

You can find our points in the “Our Points” area.

How can I save gas at home?

It is possible to save gas through the following measures:
COOKING
Methane in the kitchen: cleaning in the foreground.
The hobs are very simple to use, but require frequent cleaning and some attention. For example, it is very important to periodically clean the stove, because the holes in the flame arrester can be blocked by cooking liquids that have come out of the pots during boiling. Just use a common metallic toothbrush regularly to keep them in perfect working order.
In order not to burn resources …
• Watch out for the flame. The flames are not all the same. A weak flame tending to yellow, or too long and noisy, or detached from the flame-breaker, indicates that the adjustment is not correct. Even the blackening on the bottom of the pots says that something is wrong in the flame. A well regulated flame will be stable, silent and will appear of a beautiful blue color. Make it regular by a specialized technician, so you will be sure that everything works at its best and without waste.
• Adjust the intensity of the flame. It is not true that a large flame heats up more quickly indeed, if the flame goes beyond the edges of the pot, energy is wasted. And then so pots and pans get ruined. Only the heat that reaches the flat part of the container is useful for boiling and cooking: therefore, adjusting the intensity of the flame uses only the energy that is needed and nothing more.
• Cover pots to discover savings. Covering the pots means accelerating the boiling and cooking times and therefore saving. Always do it!
• Use the pressure cooker. On the market there are various sizes, suitable for both large families and single users: the pressure cooker allows faster cooking using less gas, saving water and salt and keeping the flavors of the food that are not lost in the interior. ‘environment.
HOT WATER
Hot water at home: with methane is better
Most Italian families prefer the individual system for producing hot water at home and only a minority choose the centralized system. Among the individual systems, methane water heaters are the most popular.
WATER HEATER
Replacing your electric water heater with an instant methane gas is convenient over time, because:
• It is practical. The methane water heater allows you to have hot water immediately and always, in the necessary quantity: for this reason it is available in various models. In addition, it always has an accurate and elegant design and a minimum footprint. In this way it adapts perfectly to modern furnishings and can be easily inserted even between the wall units of a modular kitchen.
• It is durable. The life of a water heater far exceeds 10 years, reaching an average life of 14 years, thanks to continuous technological improvement, the manufacturers have succeeded in further optimizing their performance, safety and reliability over time.
• It is cheap. A natural gas water heater has an overall cost of management significantly lower than that of an electric water heater, or compared to those deriving from a centralized hot water system. The economic aspect is even more evident with instant water heaters, which they consume only at the time of collection.
INSTALLATION
The installation of natural gas water heaters is regulated by the UNI-CIG 7129 standard (and its updates). This is a standard intended primarily for thermo-hydraulic installers and other operators in the sector, which among other things gives very precise indications on the characteristics of the rooms in which the water heater can be installed and on those of the exhaust terminals, establishing the methods with which the internal gas system must be performed.
The installation of a water heater, as well as any modification to the internal gas system (with the exception of replacing the rubber hose connected to the hob), can only be performed by a qualified installer (Law 46/90).
The maintenance
Useful, easy, fast: periodic maintenance of the natural gas water heater is a small and important task. Contact a qualified System Program technician to check the operating status of your water heater and exhaust ducts. If the water heater works at its best, it performs at its best and thus ensures maximum savings.
AUTONOMOUS HEATING
Heating with natural gas is really advantageous: you pay what you consume only after consumption!
More:
• does not involve storage problems;
• has a reduced environmental impact;
• the systems work well and for a long time, with a simple and economic maintenance.
SMALL TIPS to SAVE
• Install a chrono-thermostat. Mandatory for new plants, it allows setting boiler on and off, choosing the desired temperature and taking into account the actual presence of people in the house.
• Install a thermostatic valve on the radiat

How can I save energy at home?

These are a few rules, easy to follow, that do not cost effort and save money for those who apply them.
1) Save energy to heat water
• You prefer the shower to the bathroom and do not prolong it unnecessarily.
• If possible, install solar panels.
2) Reduce lighting consumption
• Do not keep bulbs lit when not in use.
• Replace incandescent bulbs with low consumption bulbs.
3) Use the refrigerator rationally
• Do not lower the refrigerator temperature below 3 degrees.
• Do not open it unnecessarily.
• Defrost it regularly and clean the coils.
• Do not put hot food inside.
• Don’t overfill it.
4) Use the washing machine well
• Start the washing machine only at full load.
• Do not wash at temperatures above 60 degrees.
• Clean the filter regularly.
5) Use the dishwasher well
• Start the dishwasher fully loaded.
• Turn it off when the dishes are drying: just open the door.
• Make wash cycles at low temperatures.
• Clean the filter regularly.
6) Use the oven well
• Use it at the right temperature.
• Preheat only when necessary and avoid the grill function.
• Do not open it frequently during cooking.
• Turn it off just before the end of cooking to take advantage of the residual heat.
7) Prefer the microwave oven
• Microwave ovens consume about half of traditional electric ovens, without the need for preheating and preserving the nutritional properties of foods.
8) Save on the consumption of TV, video recorder, CD players, computers
• When you are not using them, turn them off using the main button on the appliance and do not leave the red light on.

If you have not found an answer to your questions, contact us via e-mail or call us anytime you want

Send us an e-mail

You can send us an e-mail by accessing the contact section and filling out the appropriate form.

Customer care

You can call our Customer Service to speak directly with our operators 800 210 760 (from a landline) or 081 8369571/06 452219623 (from mobile phones)

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