Working daily to pursue its objectives, Union Gas Metano obtained in March 2010 the Quality Certification in the sense of the UNI EN ISO 9001: 2008 standard in the EA 29a category in relation to the “Marketing of Energy and Related After Sales Services”.

Definition of UNI EN ISO 9001/2008
“Objectives and general guidelines of an organization related to Quality, formally expressed by top management. As a rule, the Quality Policy is consistent with the overall policy of the organization and provides a structure to identify the objectives for Quality “.

Quality Policy

The Organization identifies the priority objective of its Policy in the full satisfaction of the expectations of those directly or indirectly involved in the cycle of activities developed (Customers, Employees, Suppliers).
Believes that the quality of the activities carried out, obtained through a constant commitment in every phase of the business process, is the key to achieving positions of pre-eminence on the market.
It therefore identifies, in the creation and development of the Quality System, the most appropriate means to achieve and maintain these objectives.

Union sets the following essential requirements

1. Raising the culture of Quality in the people who work in the Organization and for the Organization.
2. Develop, rationalize and control its own management and service delivery processes so as to constantly pursue the improvement and the overcoming of the progressively achieved results.
3. To provide, for each process, activity and / or service provided, a quality standard so as to be able to satisfy the requirements expressed by the Customer both explicitly and implicitly.
4. Operate in compliance with the regulations, laws and regulations in force.
5. Guaranteeing the necessary profit margins through a careful commercial policy.

To this end, the company considers extremely important the creation of a Quality Management System, in compliance with the requirements of the ISO 9001/2008 standard, within its organization to guarantee constant research and commitment aimed at continuous improvement of the organizational processes identified and the achievement of the identified objectives.

In addition, the Management and all the personnel involved undertake to create an effective internal organization, which allows to always know, and quickly, where to find all the information that is necessary from time to time and that ensures compliance with what established and planned (monitoring of the correct functioning of the organization).

For all this, the Management is committed to taking an active role in promoting and guiding all activities that influence Quality through:

The establishment, formalization and implementation of a Quality Management System according to the UNI EN ISO 9001/2008 standard;
The continuous updating of its operating tools;
For all that concerns updating and monitoring, the Management, in the person of the Quality Management Manager, undertakes to take an active role:

The continuous updating of information systems;
The promotion and implementation of training programs for personnel at all levels in order to optimize the human resources growth process.
In the implementation of this Policy, the Management undertakes to allocate the necessary resources both in terms of personnel and economic.

In this context, the Management has also appointed the Quality Management Manager, as Management Representative with the task of:
Prepare, implement and keep up to date the processes necessary for the Quality Management System;
Report on the performance of the Quality Management System and any need for improvement.
As for the other areas that a company necessarily needs, all staff are invited to make a note of it, applying them in the performance of their duties.

The Management therefore undertakes to fully disseminate the above concepts and to verify the results obtained.


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©UGM 2005/19 - Cod. Fiscale - P. Iva 03163990611 - Numero R.E.A. 223066 Registro Imprese di MILANO n. 03163990611 - Capitale Sociale € 2.500.000 i.v. - Designed by Carbot

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